Tenant Find Feedback Questionnaire

Full Name

Address

Please rate us on the following:

How user-friendly you found our website (www.bassets.co.uk)ExcellentVery GoodGoodOKPoorN/A
First impressions of Bassets on initial contact (polite, prompt, knowledgeable)ExcellentVery GoodGoodOKPoorN/A
The quality of the valuation (market knowledge, quality of information/advice given, explanation of fees)ExcellentVery GoodGoodOKPoorN/A
The quality of the marketing brochure produced for your property(photos, floor plan, description) ExcellentVery GoodGoodOKPoorN/A
Effectiveness of how we advertised your property (quality, exposure through papers, website, social media) ExcellentVery GoodGoodOKPoorN/A
Communication & contact prior to finding a tenant ExcellentVery GoodGoodOKPoorN/A
Our negotiation skills to achieve the best possible rent ExcellentVery GoodGoodOKPoorN/A
Communication from the point of securing a tenant to move in dateExcellentVery GoodGoodOKPoorN/A
The quality & content of key documents relating to the tenancyExcellentVery GoodGoodOKPoorN/A
Checkout procedure / re-let of & dealing with deposit returnExcellentVery GoodGoodOKPoorN/A
Our Tenant Find fee in terms of ‘value for money’ExcellentVery GoodGoodOKPoorN/A

If you would like to comment further on any of the above, please write your comments

Would you be happy to recommend Bassets to your family and friends?
YesNo

What are the key factors that influenced you to choose Bassets as your letting agent?
Professional, considered valuationsQuality of advice givenRapport with valuerAward winning serviceLowest feeTrusted us to sell your homeOur repuationOur work in the communityPreviously sold, bought or let with usCame personally recommendedOur sales recordHighest valuation quotedOther (please specify)

If you feel that we provided you with a very good service, please write a short testimonial for an individual member of staff or the team as a whole

If there are any areas where you think we need to improve, then please let us know below. Without your honest feedback we are unable to improve our services

Please leave this field empty.